Please read the following Privacy and Security policy before using the High Country website (HC).
Your privacy and security is important to us. This policy describes the information we collect, how and when we collect it. It also explains how we use it. By using the HC website you consent to this policy.

We may review and change this policy from time to time. The most recent policy is posted on the HC website.

This policy was last updated on 31.3.2014.


We employ best practices, industry standard at the very least to protect our customer data. All credit card information is securely stored with our partner "Paystation", who are PCI DSS accredited and independently tested on a regular basis. We will never pass or provide any of your personal details, including email address, to any third party without getting your explicit consent. We do however reserve the right to analyse anonymous sales data to continuously improve your shopping experience with us.

Collection and Use of your Information

Contact details and publishable content are collected when supplied by you either via the website when you contact us by email, order products online, or sign up to our email database/newsletter or through your direct contact with us by other means. This information is used to fulfil orders made by you, for our own internal purposes including risk management, to communicate with you and respond to requests and queries you may have, to confirm your identity, and to keep you up to date with news, specials, and other marketing information you have opted in to receive.

We may use information provided to promote and market our products and services, or the products and services of others, however, we will not do this by email or text unless we have your consent to do so. Any emails or texts will always include an ‘unsubscribe’ option. If you wish to be removed from our database you can update your personal details on our website or contact us directly.

Disclosure of Personal Information

We do not sell, trade or rent your personal information to others and we will not disclose your personal information to third parties except as set out below or unless you have authorized us to do so. We do need to share your personal information with third parties who perform services on our behalf, such as delivering packages and sending emails and with Visa, MasterCard and Paystation in order to process payments. They will have access to the personal information needed to perform these services. However, we will not authorise those parties to use your information for any other purposes.


Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.
We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimize malicious or spam traffic.

Third Party Websites

Our website may provide links to other sites. When you click on one of these links, you are leaving the High Country website and you are entering another website that we do not control, and therefore cannot be responsible for. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be different to the HC policies.


Contact us

If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at:



7D Mandeville St Riccarton, Christchurch

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