Terms and Conditions

Please read the following Terms and Conditions before using the High Country website (HC).

Together with the Delivery and Returns policy, the Privacy and Security policy, they cover the use and access of the website.

We reserve the right to modify, alter or update part or all of the Terms at any time. The current Terms are posted on the HC website and can be viewed by clicking the link at the bottom of the page. If you do not agree to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease the use of and access to this website.

These Terms are governed by and are to be interpreted in accordance with New Zealand law.

These terms were last updated on 31st March 2014.




We make every effort, that all products and services listed on this website are described accurately, using the information available to us at the time. We take care and ensure that this information is correct, but we cannot eliminate the possibility of human error or omissions when entering information or using incorrect information provided to us by suppliers.

We reserve the right to change any content on this site, including but not limited to specifications, descriptions and product names or pricing any time without notice.

Images of the products listed on our site are for illustration purposes only. We cannot guarantee, that your computer’s display of the colours will accurately reflect the colours of the product.

We do not accept any liability, direct or indirect for any loss suffered as a result of reliance on the accuracy, and completeness of information on this website.



All prices and charges on the HC site are stated in New Zealand Dollars (NZD) and are inclusive of New Zealand GST (15%). All prices are correct when published. If we discover a pricing error of a product which you have ordered, we will inform you of the error and give you the option to complete the purchase at the correct price, or cancel the transaction.

Please note online and in store prices may differ.



All orders on this website must be pre-paid before delivery of any goods or services. All orders are placed in New Zealand Dollars.

All credit card transactions are processed using a secure online payment facility. Your details are used for the purpose of fulfilment of the transaction. When you register your contact details during the checkout process, or by registering for ‘exclusive deals’, you will benefit by receiving regular information on offers and promotions from HC. Your billing and shipping address details will be saved for future online purchases.

In the case that you pay for an order with your credit card, the name that will appear on your credit card statement is High Country Snow and Outdoors. The actual payment will be processed when your order is dispatched. We will only process payment for items dispatched.

In the case of offline payment, we will contact you to arrange payment. This transaction must be completed and funds cleared before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonor, we do not guarantee, that the product purchased will be held until an alternate payment method is available or the original payment method made to function.

International orders will be processed in NZD. Shipping destinations outside New Zealand may be charged duties or taxes by your local authorities before the item will be released. Please check with your local customs department prior to ordering. All charges at purchasers cost.



When you place an order with HC, you are making an offer to buy goods. We will send you an electronic or other form of order confirmation. This does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. High Country is a retailer to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by us.



Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us with is correct.



Your security is very important to us. Please protect your details from unauthorized access by logging out each time you finish using the HC site.

We use industry-standard SSL (Secure Socket Layer) encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorized access to your personal information where the security of information is not wholly within our control.



HC will not be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.


General Terms



These terms including any contract to purchase shall be governed and interpreted in accordance with the laws of New Zealand. You agree that the courts of New Zealand will have non-exclusive jurisdiction.



While we make every reasonable effort to ensure that the website is available and fully operational at all times, we do not make any representation or warranty that your access will be uninterrupted or error free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.

We reserve the right to change or discontinue any feature or service on the site at any time without notice.

We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.



When connecting to the HC website you agree not to modify, disrupt or interfere with the website or services, including all associated hardware, software and servers. You may not attempt to gain access to the website servers by any means or to use the website in any inappropriate or unlawful way.

You must not use, or attempt to use this website:

in breach of any applicable laws of New Zealand, or local laws in your jurisdiction

to impersonate any person or entity

to solicit money, passwords, personal information or other property from any person or entity

to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity

to publish or facilitate publication of personal information of a third party without their consent

to publish or facilitate publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so

to publish or facilitate publication of pornographic or offensive material

to publish or facilitate publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware

to publish or facilitate publication of advertising material for yourself or any other party without our express consent to do so

Breaching of these rules of conduct may result in termination of your access to this website and prevention of further access without warning or notice.



Please review our separate Privacy Policy, which also governs your visit to this website, to understand our practices.



Please review our separate Returns Policy, which also governs your visit to this website, to understand our practices.



HC owns or is permitted to use all copyright and other intellectual property on this site .This website may contain material that is protected by copyright, trade mark, and other laws. Except where expressly provided to the contrary, you may only reproduce and distribute the material on the website for your own personal, non-commercial use. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent.



The HC website may contain links to external third party websites. These external websites do not form part of this website and are not within our control. We do not imply that we check, approve or endorse the third party websites. We do not accept any responsibility for the contents of any third party websites or their privacy and security policies.

Certain areas of this website may display third party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.

HC is not liable for any loss or damage that may arise from your use of the third party websites via links from the HC website.



This website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of information on this website.

By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein, unless otherwise specified in writing.

In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by you (excluding any shipping and/or handling charges) for those goods and services.

Your use of this website is undertaken at your own risk.



This website is owned and operated by High County Snow and Outdoors.

You can contact us via email.

Please see our contact details under Contact us.


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